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RESTAURANTS & KDS

Service & Delivery Ops

Q: How does Service & Delivery Ops compare to Petpooja + aggregator lock, Third-party delivery apps or Delivery aggregators on cost and capability?

vs Petpooja + aggregator lock: Own your delivery: driver app, dispatch and payouts on your rails — plus ONDC open-network orders in testing, the channel they structurally can't offer. vs Third-party delivery apps: Commission-free direct ordering with COD settlement and zone pricing. vs Delivery aggregators: 25–30% commission vs a channel you own outright — the maths decides itself. See the full comparison & TCO math

4.9on Google · 100+ verified reviews →

Your own delivery operation — not rented rails.

Takeaway, delivery and room-service flows with waiter locking, driver assignment, a driver mobile app and payout tracking.
Plus an open-network (ONDC) order rail now in testing.
Built for restaurants that own their customers.

Start free See it on your data

◈ Included on Scale (₹7,999/site/mo yearly) · or +₹3,999/site/mo ($49) Restaurant & KDS Suite add-on on Growth

Availability

Delta OSGrowthScale →Enterprise →

Built for

Restaurants →Cloud kitchens →Hotels →

Restaurants & KDS3 apps in this family

What you get

Capabilities that ship on day one.

Driver dispatch & app

Assign runs to your own drivers — geo-zone auto-assignment, push alerts on assign, cancel & refund, map navigation to store or customer, and offline mode that keeps deliveries moving in a dead zone.

Branded customer & manager apps

Customers order on your own branded app — wishlist, multi-currency, COD + gateway payments, push offers; managers assign drivers, edit products & sale dates and read sales graphs from the manager console.

One app, or three

Customer, manager and driver apps ship standalone — or merge into a single native build, single-store or multi-vendor. Your logo, your store listing.

Everything a storefront does

Wishlist, re-order, wallet, points & rewards, sale countdowns, barcode/QR product & order scanning, file-upload on products (prescriptions too), live search and smart chat — native, not webview.

Waiter locking

Orders lock to the server who opened them until handover.

Separate queues

Counter, pickup, delivery and room service each run their own lane.

Driver payouts

Per-run and per-day payout settlement without the spreadsheet.

Open-network rail (in testing)

The ONDC order channel is built and in live testing — aggregator-scale reach without aggregator lock.

Get Service & Delivery Ops

Included on Scale (₹7,999/site/mo yearly) · or +₹3,999/site/mo ($49) Restaurant & KDS Suite add-on on Growth.

No integration project

One price per site

Migrate with bulk import

Start free Book a demo Model in price calculator →

PDF vs Competition Rollout plan

Complete capability set

Everything Service & Delivery Ops ships with.

Own driver fleet with a driver mobile app Branded customer ordering app & manager console Driver geo-zone auto-assignment + available/busy toggle Driver push alerts — assign, cancel & refund Offline-capable driver app — delivers in dead zones Manager console — product edit, sale dates, store hours & sales graphs on phone One merged app — customer, manager & driver in a single native build Product barcode/QR scanning & file-upload-on-product in the customer app Re-order, wallet, points/rewards, coupons & sale countdowns built in Dispatch board with assignment Per-run & per-day driver payout settlement Separate lanes — takeaway, pickup, delivery, room service GPS-verified delivery confirmation Direct-order channel on your own site & QR ONDC open-network order rail — in testing Customer-facing order tracking Delivery zones & charge rules COD settlement

retailda · delivery ops · desk

9 orders in flightavg 28 min

#3187 · Lake View Apts2 bags · COD ₹812dispatched

#3188 · Hotel Gurkhaprepaid ₹1,240out

#3190 · counterpickup readyready

#3191 · Sector 9prep 6m latelate

Zones + rider mapCOD reconciliation

Concept render — same capabilities as the shipped app; interface simplified for illustration.

Works with

The apps most teams switch on next

Nothing here needs connecting. Turning an app on simply reveals capability that is already reading the same data.

Omni Digital Kitchen

Table matrix, QR orders & cloud-kitchen brands on one line.

Learn more → Kitchen Display System

Direct-to-kitchen routing with delayed course firing.

Learn more → Self-Service Kiosk

Self-checkout on any surface — a page, not a project.

Learn more →

Browse all 55 apps →

Integrations

Syncs with your existing stack

PCI-DSS GDPR DPDP ISO 27001 SOC 2 Veri*Factu NF525 TSE eTax Zakat

Running in production across a 97-terminal retail network, three defence & PSU canteens running air-gapped, field-custody stock at a national institute — and SCADA-controlled water-treatment plants.

Questions

About Service & Delivery Ops.

vs Petpooja + aggregator lock: Own your delivery: driver app, dispatch and payouts on your rails — plus ONDC open-network orders in testing, the channel they structurally can't offer. vs Third-party delivery apps: Commission-free direct ordering with COD settlement and zone pricing. vs Delivery aggregators: 25–30% commission vs a channel you own outright — the maths decides itself. See the full comparison & TCO math →

Both options are open: you can add the Restaurant & KDS Suite (+₹3,999/site/mo · $49) onto Growth (₹2,999/site/mo), or choose Scale at ₹7,999/site/mo billed yearly (₹9,999/mo monthly · $109/mo · or ₹2,49,999 One-Time Perpetual). Scale includes the full 6-app AI Engine Suite, the 5-app Manufacturing & B2B Suite, and any 1 Industry Vertical Suite free (with extra Vertical Suites at 40% off) — so as soon as you pair a vertical suite with AI or BOM, Scale costs less per site. Every plan includes unlimited staff and registers, plus −10% at 10+ sites and −20% at 25+ sites.

Unlike SaaS tools that tax you per contact, per seat, per OTA or take a 25–30% aggregator cut, Service & Delivery Ops runs on your flat per-site licence and writes directly to the local RetailDA™ ledger. Outbound dispatches, bookings, rate pushes and form captures queue safely on-device during an internet drop, enforce live stock/room locks to prevent double-selling, and replay in order the moment connectivity returns.

There is no API glue, webhook chain or CSV sync to maintain. Service & Delivery Ops shares the exact same live stock, customer and fiscal ledger row as Omni Digital Kitchen, Kitchen Display System and Self-Service Kiosk — switching them on simply exposes new workflows over the data your sites are already generating.

Yes. Menus, modifier groups, table layouts, KDS station routing and tax rules import in one shot — and printers, tablets and self-order kiosks bind in minutes without proprietary hardware lock-in. On Scale, a named engineer stages your exact floor and kitchen flow in a sandbox before you cut over between service windows. Book a live kitchen walkthrough →