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Customer Support

Real engineers, not a bot maze — raise a ticket, call us, WhatsApp us or email and a rollout engineer answers.

WhatsApp

Fastest for urgent POS issues — attach a screenshot, get an engineer.

 Call

+91 87778 40671 — IST 4 PM to 4 AM. Production outages get first priority.

 Email

support@retailda.com — tickets acknowledge in under an hour.
Raise a ticket

Tell us what happened

Describe the issue — store, terminal, app and what you expected. The ticket lands directly with the engineering queue.

Response targets

Production-down: 15 min · Urgent: 1 hr · Standard: same business day.

Support hours

IST 4 PM – 4 AM, every day. Emergency remote-access sessions via AnyDesk when needed.

Included

Support is in the licence — no per-ticket billing, no premium tier to unlock.

Three ways to start. All of them today.

Start a guided trial on your own catalogue with no card required, model your exact site count in the live calculator, or bring your requirements to an engineer on a live system.

Start free trialPrice your sites →Book a demo