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FAQ

The ones you were going to ask.

Straight answers on pricing, offline behaviour, migration, deployment and data — the questions every operator asks before a demo call.

Pricing & packaging

Per site. Unlimited staff. No surprise meters.

Per site — never per seat. Staff accounts, registers, SKUs and transactions are unlimited on every paid plan, so a 3-till store and a 30-till hypermarket pay the same site price. See all four plans →

₹999/site/mo billed yearly (₹1,299/mo monthly · $19/mo · ₹29,999 one-time perpetual): a closed all-in-one runtime with built-in register, admin and stock UI, offline billing, barcode labels, GST reports, the AI agent and a storefront PWA — plus an optional Restaurant, Table QR, Kitchen & Kiosk Pack at +₹799/site/mo ($12 · ₹19,999 perpetual). What Delta OS includes → Model it →

No — and that is by design. AI Delta OS is a closed self-contained runtime: its own register, admin and stock interface in one screen. The 55 modular catalogue apps (POS Terminal, Inventory Control, Barcode Studio, GPS Cashier…) unlock on Growth and Scale — a one-click upgrade that runs on the exact same database, so nothing is ever migrated or re-entered.

Growth is ₹2,999/site/mo billed yearly (₹3,799/mo monthly · $39/mo · ₹99,999 one-time perpetual): all 28 modular apps — POS Terminal, Payments Hub, Inventory Control, Stock Transfers, Stock Audits, Barcode Studio, Loyalty, Procurement and more — across unlimited staff accounts and unlimited registers at that site. Model Growth →

Scale is ₹7,999/site/mo billed yearly (₹9,999/mo monthly · $109/mo · ₹2,49,999 one-time perpetual): everything in Growth plus the full 6-app AI Engine, the Manufacturing & B2B Suite, and any one Industry Vertical Suite (MedixDA, Restaurant & KDS, Hotel PMS, Industrial IoT) free — extra Vertical Suites are 40% off. If you need AI plus a vertical, Scale is usually cheaper than stacking add-ons on Growth. Compare in the estimator →

Custom-quoted: all 55 apps and 22 verticals on TolsTek cloud, a locked server rack on-premise, or fully air-gapped — the same binaries, sovereign by default. Book an architecture demo →

Automatic fleet pricing: −10% at 10+ sites and −20% at 25+ sites on every plan, applied live in the estimator — franchise and chain rollouts price themselves.

A guided evaluation, not a forever-free tier. You trial the real register, stock ledger and fiscal documents on a guided demo or sandbox — no card required — then pick a per-site plan when you go live. Start the trial →

Both. Every plan offers a one-time perpetual option per site — ₹29,999 AI Delta OS · ₹99,999 Growth · ₹2,49,999 Scale — alongside monthly and yearly billing. Capex or opex, your call.

vs the incumbents

The comparisons buyers actually run.

Their model stacks per-user fees and paid add-ons (Petpooja's extras cross ₹43k/yr; Gofrugal charges ~₹1,100 per extra user). Ours is per site with unlimited staff — AI Delta OS at ₹999/site/mo is under half a stacked competitor bill, with the AI agent and storefront already inside. See the side-by-side math →

Those are ledgers with inventory bolted on — credit limits are reports, not controls. RetailDA™ enforces credit limits and schemes at the billing screen, reconciles van stock to the same ledger, and issues GST e-invoices at the counter. Wholesale workflow →

Per-site pricing means no seat licences, no per-terminal stacks and no partner AMC — paired with isolated cloud hosting from ₹14,999/yr on TolsTek Sovereign Host, or on-premise on your own server rack. The compare page does the line-by-line math →

Every plugin is another subscription, another database and another sync to babysit. Branded Commerce is your own white-labelled storefront on the same stock ledger — 0% RetailDA™ commission on orders, offline-capable PWA, no plugin stack to pay for.

Offline & architecture

Why the queue never waits on the network.

Not 'offline mode' — offline-native. Checkouts, ledgers and tax logic execute on the terminal itself; the internet is a replication target, never a dependency. How the engine works →

Nothing visible — the bill completes locally, the transaction queues, and deterministic replay pushes it upstream in order when the link returns. Same receipt, same ledger, no re-entry.

A site with no internet at all — the ERP runs fully on-prem, syncs via physical media on your schedule, and fiscal documents are signed locally. Our defence & PSU canteen deployments run this way permanently. Sovereign deployments →

No — commodity Windows, Android or iPad hardware, standard ESC/POS and ZPL printers, barcode scanners, scales and EMV terminals you already own. The platform auto-detects peripherals over LAN/WebUSB; there is nothing proprietary to buy. Peripheral Bridge →

Each site runs its own offline ledger; head office rolls stock, sales and legal entities into one consolidated view without nightly ETL — new acquisitions fold in without re-platforming.

Migration & go-live

Same afternoon for a store, staged for a chain.

Yes — items, barcodes, customers, vendors and opening stock bulk-import from Excel/CSV or your current system in one shot. Pharmacy teams come off Marg/SwilERP with formulary and batch stock; hotels off eZee/Cloudbeds with rooms, rate plans and live OTA bookings — each into a staging sandbox first. Scale plans include a named implementation lead who walks the cutover.

A single store can be billing the same afternoon: install, bulk-import the catalogue, bill offline, sync when you choose. Multi-site rollouts run a sandbox-first pilot with parallel cutover between shifts — start the guided trial or book a demo on your data.

A 7-outlet, 97-terminal retail network since 2021, three air-gapped defence & PSU canteen and supply operations, field-custody stock at a national institute, a 1,000+ title Vedic heritage trust and SCADA-monitored water plants on our industrial line — the same binaries, the same ledger.

Full export, always — stock, ledger, customers, audit trail. One click, standard formats, no hostage negotiation; cancellation and refund terms are published on the refund policy page.

Data, security & sovereignty

Your ledger, your perimeter.

Wherever you decide: multi-tenant cloud, your private cloud, or air-gapped on your own hardware. The product and pricing don't change with the deployment model — sovereignty is a switch, not an edition. Deployment models →

Our own Apache/MySQL/PHP stack — develop and run with zero US-cloud dependency. TolsTek Isolated Cloud gives each tenant a dedicated database and Redis (no counter source-code exposure), from ₹14,999/yr; Tier 1–4 server-rack options go up to fully air-gapped on-prem. Sovereign hosting →

An append-only, role-isolated trail: keystroke-level register logs, signed handovers, token-ceilinged agent actions and one-click sealed exports — the trail behind a ₹20L leak that never repeated. Signed Runtime →

Five regimes in-product today: Veri*Factu (Spain), NF525 (France), TSE (Germany), eTax (UAE) and Zakat (KSA), plus full Indian GST with CA-ready GSTR-1 and GSTR-3B reports. Others on request.

AI, agents & automation

Grounded in your ledger — never a public model.

Your entire ERP exposed as a Model Context Protocol server — agents can query stock, draft purchase orders and act inside permission ceilings you set, with a full audit trail. MCP & Agents →

Every AI answer runs through Grounded RAG — retrieval cited to the exact invoice, batch or ledger row, filtered by the asker's permissions. If the record is not there, it says so instead of inventing.

Both, under ceilings you set — it queries stock, drafts POs, updates records and triggers workflows inside role permissions, and every action logs to the audit trail. On AI Delta OS the agent is built in; on Scale the full AI Engine adds Pulse, Ask Ultra Z and cross-entity reasoning. AI Control Center →

WeBFooT® Ultra Z is the flagship engine — POS, inventory, AI and industrial control on one ledger. AI Delta OS is the entry all-in-one edition (₹999/site/mo). MedixDA is the pharmacy vertical — batch/expiry and Schedule-H controls. Same ledger underneath, one-click upgrades between them.

Three ways to start. All of them today.

Start a guided trial on your own catalogue with no card required, model your exact site count in the live calculator, or bring your requirements to an engineer on a live system.